THE PHNTM QUESTION DEPARTMENT
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Big questions. Small questions. The “asking for a friend” questions. Let’s get into it.
Find your answer
OVERTHINKING?WE’VE GOT ANSWERS.
11 questions
What is Delta-9 THC?
Delta-9 tetrahydrocannabinol (THC) is a compound found in cannabis. It’s responsible for the intoxicating “high” associated with cannabis. PHNTM gummies contain hemp-derived Delta-9 THC; the amount depends on the formula.
Check the product page and your package for the amount per gummy and serving directions.
How is THC sold online?
Hemp-derived products are subject to federal, state and local rules. “Hemp-derived” doesn’t mean every THC product is legal everywhere, and availability can change.
Review our current shipping restrictions and the rules where you live before ordering.
Will Delta-9 THC get you high?
Yes. Delta-9 THC is intoxicating, including when it comes from hemp. Effects vary by person and amount consumed, and edibles can take time to take effect.
Follow the directions and warnings on your package. Do not drive or operate machinery after using THC.
Could PHNTM affect a drug test?
Yes. Our THC products can cause a positive drug test. Hemp-derived THC is still THC, and we can’t promise a negative result or a clearance timeline. If you need to pass a drug test, avoid THC products.
Are your gummies vegan and gluten-free?
Our gummies are vegan and gluten-free. Ingredients vary by formula and flavor, so check the current product page and package for the full ingredient list.
Have an allergy or a specific dietary question? Ask our team before choosing a product.
Where can I find your lab tests?
Right this way: our lab results page has the published reports for Voyage, Daily Cruiser and Deep Sleep. Match the report to your product and batch where available.
Can’t find the report you need? Send us your product name and batch number and we’ll help.
Do you offer free shipping?
Yes, qualifying US orders receive free shipping. See our shipping policy for the current minimum and eligible destinations. Your checkout shows the shipping options for your order.
Can I return a product for a refund?
Eligible first-time product purchases can qualify for our 60-day return policy. Conditions apply, including how much product remains and where the order was delivered.
Read the returns and refunds policy for eligibility, refund options and return shipping details, then contact our team to get started.
Where’s my order?
Start with the tracking link in your shipping confirmation email. Check your spam folder if it hasn’t landed in your inbox.
Our shipping page covers processing and delivery estimates. If tracking looks stuck or something seems off, send us your order number and we’ll take a look.
Can THC products be delivered where I live?
Delivery availability depends on the product, your location and applicable rules. We can’t make a blanket assurance about every address or jurisdiction.
Check our shipping restrictions and your local requirements. Our team can help with questions about an order or destination.
Can I change my order?
Email support@getphntm.com as soon as possible with your order number and the change you need. We’ll check what’s possible; an order already being processed or shipped may be too far along to change.
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